|From:||FreeFlixTix.com Customer Support|
|Subject:||Your Support Request|
|Date:||Thu, 4 Sep 2003 06:15:05 -0700 (PDT)|
Thanks for contacting FreeFlixTix.com. We know how important it is to receive a quick response so we've compiled a list of our frequently asked questions. Most likely your question will be answered below!
** If this doesn't answer your question, we are ready to help you personally, just read to the bottom.**
Can I really get Free Movie Tickets?
Yes, yes you can. Plain and simple. Plenty of tickets have been earned already!
What's the catch? How can you afford to give away free tickets?
We facilitate advertising and direct marketing for our partners. Our deals with them enable us to offer you free movie tickets (admission certificates). Plus, remember that we only give away free tickets when 5 referrals sign up. If you get less than 5 referrals to sign up - sorry, no free ticket. Household limitations in effect - maximum of 4 tickets per household. After you have 5 referrals sign up, you will be required to send in a Redemption Form that confirms the validity of your referrals. In some cases, we may provide users with an additional way to earn tickets by completing advertising offers from our partners. You earn one ticket for every advertising offer you complete. You may complete as many offers as you like to earn tickets. When you complete an offer to earn a ticket, you are not required to send in a redemption form for that ticket. Even if you see this as an option, you are always able to earn free tickets by getting five friends to sign up.
How do I earn free movie tickets?
You can earn movie tickets (admission certificates), up to a maximum of four (4) certificates per household, by registering for a FreeFlixTix.com account, answering a brief survey about yourself, and referring five (5) eligible friends who must then join FreeFlixTix.com. After your five (5) friends have signed up as new first-time members of FreeFlixTix.com, you will be asked to submit a Redemption Form (within two (2) weeks of earning the free ticket), confirming that you and your friends have met our eligibility requirements - primarily that all of your referrals are real people, that you didn't just make them up or use other email addresses that actually belong to you. Provided you meet these requirements, you will receive a free movie admission certificate (a "Free Ticket") from Hollywood Movie Magic, good for any movie at thousands of eligible movie theaters across the country.
To be eligible, you and your friends must be over thirteen (13) years of age, must be United States residents (with United States postal mailing addresses), and each person must be new to FreeFlixTix.com. All referrals must be real people, with real email and postal mailing addresses. Providing referrals of people with email or postal mailing addresses that are fictitious, fake, or that belong to you, will disqualify you from earning Free Tickets. Please see the FreeFlixTix.com Terms of Service for all applicable eligibility rules and member requirements.
Additionally, in some cases we may provide a separate way to earn even more movie tickets by completing an advertising offer from one of our partners. If you complete any advertising offer, you will not be required to send in a redemption form for your tickets.
How do I know if and when my friends sign up?
You can log in and check your "Status" page - which lists every email address you have referred, and which of them have signed up so far. (And how many free movie tickets you have earned so far). Plus, every time you earn a free movie ticket, we'll send you an email telling you so, and telling you when to expect it in the mail. (Please allow 6-8 weeks for delivery).
How do I use the Free Tickets you send me?
When you earn a free movie ticket, we send you a movie ticket admission certificate from our partner Hollywood Movie Magic. Hollywood Movie Magic guarantees acceptance at a theater near you. You can use the ticket voucher for any movie, any show time, for as long as the voucher is valid. This includes opening nights and premieres! The ticket vouchers are valid for one month from the time when you receive them.
Are the Free Tickets good forever?
The ticket admission certificates are valid for one month from the time you receive them.
What theaters will accept these tickets?
Hollywood Movie Magic guarantees acceptance of valid movie admission certificates at a theater near you. Click here to find participating theaters near you: http://www.hollywoodmoviemagic.net/search_usa.html
Who is Hollywood Movie Magic?
Hollywood Movie Magic is the leading provider of movie ticket admission certificates in the country. They pioneered this market in 1988, and have built relationships with movie chains and theaters in every single part of the country. Acceptance is guaranteed at a theater near you. Click here to find participating theaters nearest you: http://www.hollywoodmoviemagic.net/search_usa.html .
How long will it take to get my free tickets
Please allow up to 6-8 weeks delivery of your free movie ticket(s) from the date we receive your Redemption form, or from the date we receive confirmation that you have completed an advertising offer. You can check on your "Status" page when you are logged in to see exactly the date that any given ticket was earned, and print the Redemption form you need to send to us. If you have earned a ticket by completing an advertising offer, it may take from one to several days for us to receive confirmation from that advertising partner.
Why do I need to send in a Redemption Form when I earn a free ticket?
The Redemption Form is required so that we may confirm your identity and confirm that all of the referrals who signed up and gave you credit for the ticket are in fact valid referrals, of real people, with real addresses. Making up fake email or postal addresses, or referring email addresses that belong to you is strictly prohibited and will disqualify you from earning free movie tickets.
What is the "Instant Ticket Shortcut"?
In some cases, we provide users with an additional way to earn tickets by completing advertising offers from our partners. You earn one ticket for every advertising offer you complete. You may complete as many offers as you like to earn tickets. When you complete an offer to earn a ticket, you are not required to send in a redemption form for that ticket. Even if you see this as an option, you are always able to earn free tickets by getting five friends to sign up.
What if only 4 of my friends sign up?
Sorry, you need to get 5 referrals to sign up to earn a ticket. The good news, is that you can earn up to 4 free movie tickets (per household). So, if you can get 20 friends to sign up, that's 4 free tickets.
What if two or more users all refer the same person?
The first person to enter an email address into their referral list will get credit when that person signs up. To make this easy and clear, if any user tries to enter an email address of a friend that has already been referred by someone else, we'll give you feedback that says "this person has already been invited." In other words, you can't refer an email address that has already been referred.
How can I cancel my account?
To cancel your account, first log in and go to the "Your Account" page. Then click the button at the bottom of the page that says "Cancel Account." If you don't have an account, but want to block your email address so no one can invite you, click here.
What if my mailing address changes after I earn a free movie ticket?
It is important for you to keep your postal mailing address on the "Your Account" page current, because that is where we will send your free movie tickets. We take responsibility for sending your tickets to the address that is listed in your account at the time you earn your ticket(s). It is your responsibility to keep that address current, or, if you change your address *after* earning a ticket, then it is your responsibility to retrieve the mail from the postal address in your account at the time of earning the free movie ticket.
When a user cancels their account, what happens to their referrals?
Any referrals who had not signed up yet become available to be referred by someone new.
If I refer someone who has already signed up, but no one else had referred them, do I get credit?
No. In order to get credit, you need to refer someone who is not already signed up.
What if I don't live in the United States?
Sorry, we can only send you tickets to a postal mailing address that is in the United States. Further, your free movie tickets can only be used at theaters that are in the United States.
How do I contact FreeFlixTix?
Email us with any question or issue:
Customer Support - Questions & help address@hidden
BizDev - Sales & Partnerships address@hidden
If your question has not been answered above send us an email and we'll be more than happy to help.
Send your message to: address@hidden
The FreeFlixTix Team!
If you would prefer not to receive such notices in the future, give this a click: http://www.freeflixtix.com/unsubscribe.html
Updated June 7, 2003
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