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Thank you for sending your email to the Private Health Insurance Ombudsman.

Your email has been received by PHIO and will shortly be forwarded to a staff 
member. If you do not hear from a staff member within 7-days, or if you have a 
matter which we urgently need to hear about (for example:  it relates to an 
imminent hospitalisation) please call us.

Phone:      1800 640 695 (9:00AM- 4:30PM Sydney Time)
Fax:          02 9261 6937
Reception: +61 2 9261 5855

Thank you 

PHIO Webmaster



The Private Health Insurance Ombudsman is an Australian statutory body and its 
powers and functions are set out in Part VIC of the National Health Act 1953 
(Cth) 

The main role of the Ombudsman is to provide private health insurance members 
with an independent service for health insurance problems and enquiries. 
Hospitals, medical practitioners (including some dentists) and health funds can 
also approach the Ombudsman about problems with any health fund, private 
hospital or medical practitioner, although all complaints must be about a 
health insurance arrangement. 

Other functions of the Ombudsman include: 
-providing advice about private health insurance to consumers; 
-providing feedback to health funds and Government about issues causing 
problems for consumers; and 
-dealing with disputes about prostheses arrangements

Privacy: 

As a Commonwealth Statutory Authority the Private Health Insurance Ombudsman is 
subject to the Commonwealth Privacy Act 1988 and the Commonwealth Crimes Act 
1914 which regulate among other things the collection, storage, quality, use 
and disclosure of personal information. 

A record of your visit to the index page of this site is made and the following 
information is logged for statistical purposes - the user's server address, the 
user's top level domain name (eg. com., gov., au., uk., etc.), the date and 
time of the visit to the site, the type of browser used, the operating system, 
the screen resolutions and screen colours, the previous site visited, and the 
search engines and queries used to access this site. No attempt will be made to 
identify individual users or their browsing activities, except, in the unlikely 
event of an investigation, where a law enforcement agency may exercise a 
warrant to inspect the log file. 

We will only record your e-mail address if you send us a message. It will only 
be used for the purpose for which you have provided it. We will not use your 
e-mail address for any other purpose, and will not disclose it without your 
consent. The Private Health Insurance Ombudsman does not collect user profiles 
or send unsolicited mail. 

Users of this site should also be aware of the inherent security risks 
associated with transmission of personal information over the Internet and bear 
this in mind when deciding whether or not to use the electronic communication 
facilities available on this site or more conventional means of contact such as 
the telephone, fax or through the post.