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DBA Software Email Procedures

From: The DBA Software Support Team
Subject: DBA Software Email Procedures
Date: Mon, 13 Jun 2005 12:17:40 -0000

Thank you for your email communication.  A member of our staff will be 
responding to you soon.  The majority of our email correspondence now takes 
place from within our Online Support Center.  Please refer to our new email 
procedures below.

If you are responding to a Ticket from within the Support Center:
Please use the link provided within the body of the email.  You can also reply 
to or reopen any ticket from the My Support area of the Online Support Center.

To submit an Issue to our support team:
You will need to have an active support subscription or special prospect 
ticketing privileges in order to submit a support ticket.  You can self-submit 
a ticket from within the Online Support Center.  The sign in page can be 
accessed from the Help menu of DBA Next Generation or from the Support page of 
our website (Sign in link: 

DBA Classic Customers:
We are switching our support model to our new online ticketing system.  You 
will need to purchase a support subscription to submit support incidents.  We 
will apply any accrued support minutes toward your support subscription 

We hope that you appreciate the new support resources that we have put together 
for both DBA Classic and Next Generation.  If you have any questions, please 
contact 800-995-1959.


The DBA Software Support Team

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