Re: Problem with TkGnats 3.0.16 and 3.0.18

[Rick Macdonald]

On Tue, 15 Jan 2002, Bricker, Tom wrote:

> I have been running TkGnats 3.0.14 for over a year without any problems.  I
> have recently tried to upgrade to version 3.0.18 and I experience the
> following problem.  After finding this problem, I installed version 3.0.16
> and I get the same symptom.  I have reverted to version 3.0.14, but I am
> wondering if anyone can give me an idea for where to look to diagnose and/or
> correct this.
>  
> Thanks,
> Thomas J. A. Bricker
> thomas.bricker@artesyncp.com <mailto:thomas.bricker@artesyncp.com> 
>  
> I fill out a new problem report with the minimal details necessary.  I then
> click the "Send and Exit" button and receive the following TkGnats Error
> dialog box:
>  
> SMTP error sending RCPT TO: <artyware-bugs>
> 553 Bad recipient format - no domain specified.
>  
> I have updated the TkGnats(DatabasePasswords) variable in the .ini file as
> per the README.  It looks like this:
> 
> set TkGnats(DatabasePasswords) {
> artyware-bugs gnatsserver.company.com $TkGnats(LogName) $TkGnats(LogName)
> }

The problem is with TkGnats talking to your SMTP server.

Did you specify any unqualified names in the Notify-List? If so, try
adding @company.com to them, or fixing the responsibles list as mentioned
below.

I think you've hit this change in TkGnats:

09MAR2000

o  In SendPr, unqualified names in the Notify-List only get the 
   default domainname appended if the name is _not_ found in the
   responsibles list. For this to work, it is assumed that the
   first and third fields of the responsible entry are different.
   For example, this will not get the default domainname appended:
           rickm:Rick Macdonald:rickm@example.com
   but this will:
           rickm:Rick Macdonald:


...RickM...