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Re: Bug statistics

From: Tassilo Horn
Subject: Re: Bug statistics
Date: Sat, 26 Jun 2010 11:28:49 +0200
User-agent: KMail/1.13.3 (Linux/2.6.34-gentoo-r1; KDE/4.4.4; x86_64; ; )

On Saturday 26 June 2010 10:53:22 Eli Zaretskii wrote:

> > FWIW, when I've experienced this automated dup-finding in the web
> > interface of other bug trackers, it has not been a nuisance -- on
> > the contrary it was a great relief, because it helped me know I'm
> > not wasting the developers' time with a duplicate report.  (The
> > majority of the time, it did find a dup of what I was about to file.
> > Sometimes I was able to go to that existing report and add useful
> > information.)
> > 
> > For me it became one of those "never go back" features, like sexp
> > motion in Emacs.
> That would put you into the ``have a lot of time on your hands''
> category, in my book.  I have maybe 10 hours a week to work on Emacs.
> I cannot invest any significant portion of that time on reading the
> descriptions of bugs, without adversely affecting my productivity,
> which is too low as it is.

Well, you (as developer) should use your limited time to fix the bugs
for which users have spent their limited time for reporting.  If users
do that carefully by avoiding dupes, linking related bug and adding as
much information as possible, then you can spend your time much more
effectively.  And because a thoroughly reported bug is much more likely
to become fixed quickly, the user has a reward, too.  Looks like a
win-win situation to me.


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