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Re: The art of closing bug reports

From: Lennart Borgman
Subject: Re: The art of closing bug reports
Date: Sun, 10 Jul 2011 04:03:02 +0200

On Sun, Jul 10, 2011 at 03:31, Juanma Barranquero <address@hidden> wrote:
> On Sun, Jul 10, 2011 at 02:56, Lennart Borgman
> <address@hidden> wrote:
>> I do not think that question is serious. That is my experience from
>> before. Can you explain how saying these words will help the
>> development of free software?
> I'll do, as soon as you explain to me how do help the development of
> free software (or just Emacs) bugs that say "I have this crash, for
> which I won't send a recipe because I'm a very busy guy, which perhaps
> happens because of my local modifications (that, by the way, I have
> sent you *hundred of times* and you refuse to include into Emacs just
> to make my life more difficult) and perhaps not, because I don't
> really remember, which happened so long ago that I don't even remember
> what was I doing at the time or how to reproduce it... and please
> don't ask me for clarification or help in reproduce it, because, as I
> said, I'm a very busy guy, so please do all the work yourselves and,
> by the way, what's not clear in my report?"
> If you think I'm being harsh or mocking you, you need to distance
> yourself from your own bug reports and try to read them as they are,
> not as they seem to be in your imagination.

Not at all, Juanma. This is just exactly to the point.

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