Re: Basic questions about the triage process

[Phillip Lord]

Is there a "pending-closure" tag, that can be used to help the clean up?
Then one person could send the "I think this is outdated now" email, and
another close it later.

Phil

Andrew Hyatt <address@hidden> writes:

> Sounds like there's some widespread feeling that we should ask first
> regardless of how much time has passed. The difference seems a bit minor
> to me (the real issue is the languishing of bugs, I think), because the
> only difference is whether we close before the email or after waiting
> for a response. But I'll just ask first, give people a few weeks to
> respond, and then close the bug if there's no response.
>
> FWIW, on the bugs I looked at yesterday, a few bounced from the
> reporter's email, so I'll just close them immediately if that happens.
>
> Drew Adams <address@hidden> writes:
>
>>> > To me, it feels a bit
>>> > awkward to suddenly ask people to confirm anything after years have
>>> > passed - just closing seems like a more reasonable approach to me.
>>> 
>>> As a reporter, I can assure you that I feel exactly the other way
>>> around. It takes time to write good bugreports, and if they languish for
>>> several years only to eventually get closed because they "seem to have
>>> been fixed" makes me angry.
>>>
>>> I consider a polite "I tried to reproduce it
>>> but failed, could you confirm that this is fixed for you as well?" to be
>>> much more respectful of my time and contribution.
>>
>> 100% agreement.  Users who write bug reports are helping.
>> Even more important: they are actively _trying_ to help.