Re: help

[Gnanesh V]

Dear Sir/Madam,

         Problem 1: 
        I'm getting the arrival date, modified date,
closing date as 1969-12-31 18:59:59 (consistent) for
all new & edited problem reports. It is not displaying
the current updated system time. I have cross checked
the system time in my linux machine where GNATS is
installed, which is set correctly. Similarly my system
time is configured to EST. This is a serious problem
since, I'm unable to track the changes or updates done
on Problem reports based on date field query.

         Please let me know if u have any suggestions
regarding this.

Problem 2: 
        
         The second problem is when I a log Problem
report through create option the same message is
logged twice or thrice with consecutive PR numbers.
When I query the database and check, there will be two
or three problem reports with the same/similar data
present inside & index & audit trial files were also
updated with duplicates. 
         Please suggest me how to overcome this
duplication of Problem Reports.

Thanks & Regards
Gnanesh



--- Hans-Albert Schneider
<address@hidden> wrote:
> >>>>> "GV" == Gnanesh V <address@hidden>
> writes:
> 
>     GV> [...] the report is not been sent. Since, I
> don't get any
>     GV> acknowledgement & also if I check in the
> index file in
>     GV> gnats-admin the Problem report sent is not
> updated.
> 
> Does the report show up in the gnats-queue
> directory?  In this
> case, you have probably not set up a cron job to
> process
> gnats-queue.
> 
> If it does not show up un gnats-queue then there is
> probably
> something wrong with your mail setup.
> 
> 
> Hans-Albert
> 
> -- 
> Hans-Albert Schneider 
> <address@hidden>
> Infineon Technologies AG      phone:  (+49) 89 234 45445
> Corporate Logic; Verification fax:    (+49) 89 636
> 42284
> (CL DAT DF LD V)              Munich, Germany


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