Some time ago I filed gnatsweb PR 507 describing at least one
mechanism by which this can happen. Maybe this is what you're seeing?
1. File a PR the normal way and submit it. A confirmation page is
shown.
2. On this confirmation page, click the "Create" link at the top of
the page. On the new Create page, look at the page source... note
the return_url defines the PR filed in step 1.
3. Fill out the second Create form and submit it. A confirmation
page is shown, which after the refresh period submits the
"return_url", effectively refiling the first PR and displaying a new
confirmation page.
- Chuck
Jo A Wahle wrote:
My users have reported at least three cases where a PR was submitted
twice. I've captured details about two cases - in one case, the
duplicate's Arrival-Date is more than 5 minutes after the original,
and in one case the duplicate's Arrival-Date is one second later.
We're using gnats 4.1 and gnatsweb 4.00 plus some local enhancements.
The users are certain they did not submit the same information twice,
and they didn't use the Back button and submit the same data again.
Each case involved different users and different categories. I don't
know whether to blame gnatsweb or gnats, and I'm not sure how to
start to investigate this, since I can't re-create the problem. Any
ideas?
--
Jo Wahle, Software Engineer, Engineering Support, SAIC
(Science Applications International Corporation – www.saic.com)
Contractor to U.S. Geological Survey – EROS, Sioux Falls SD 57198
(Earth Resources Observation and Science – eros.usgs.gov)
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