RE: [Phpgroupware-users] just terrific!!

[The Emilsons]

Quote:

If you want your hand held by uncle 
bill and to be treated like an idiot incapable of understanding what the

problem is and why it went wrong then feel free to get a lobotomy and go
back 
to outlook.



After listening to the way you people talk to each other last week, I
hardly think I deserved that quote, the whole idea behind support is
that you need empathy, not apathy, you need to understand that there are
people who can not grasp what you have gone to school to study for ,
when maybe the guy you are trying to help is that guy that went to
school to fix that sweet little Mercedes of yours, so If you feel you
are  a better person because someone does not understand what you
understand so well, then maybe it is not I in need of a lobotomy, but
you in turn, may very well need a heart transplant, because the one you
have lacks in substance.


it took over twelve hrs for my post to go through, and yet an email I
sent after this post came back even before, I find it frustrating it is
taking so long for any help, from a site that’s just barely up, to an
app that seems to be developed by people that can just manage to get
along, so Yes my attitude was uncalled for, but you can take lessons
from Chris Weiss, he handled my response most professional, A better man
at the time than me or you I suspect. I thank you Chris. As far as your
response goes Robin, I take it from where it comes.

--

And yes, my back up failed nothing I can do about that.
And yes I have stopped using your app, it's taking way too long to get
to the commercial version needed for myself that I would be willing to
pay for, that is, if the people creating it were to take the -users by
the hand- and show them, that regardless of the lack of support and
documentation that this program does work, even if the bug list seems
-incredibly huge-!. 
Even your own people claim there are areas that need to be looked at,
and you say you’ve been using this app for two years, that’s a long time
stuck in your own little world is it not?

Regards
Viking NetWerkz
Unix Web Hosting and Design Services
Viking NetWerkz Your Next Site!
http://www.vikingnetwerkz.com
 

-----Original Message-----
From: Robin Marquis [mailto:address@hidden 
Sent: August 23, 2003 3:24 AM
To: address@hidden; The Emilsons
Subject: Re: [Phpgroupware-users] just terrific!!

Or perhaps even worse - you were noticed and then ignored. 

There's no point throwing a tantrum on here - the whole rationale behind
open 
source software is that if it breaks you have the means and the tools to
fix 
it yourself. You have access here to a group of people with knowledge
and 
expertise who gather as a community because they choose to, not because
they 
have any obligation to give you help. If you want your hand held by
uncle 
bill and to be treated like an idiot incapable of understanding what the

problem is and why it went wrong then feel free to get a lobotomy and go
back 
to outlook.

In the meantime, I was going to suggest you make a database backup, drop
the 
database and install 0.9.14.006 into a clean area, then selectively
restore 
your user data tables, contacts, projects, whatever else you were using
but 
if you say you already screwed your database and lost all that then
theres no 
point.
When you say 'something corrupted' your app sessions could you be a
little 
more specific about what you were doing to it ? I have been running
phpgw now 
for a couple of years in various versions and havent seen behaviour like

that.
As for backups failing...what are you using to backup - mysqldump ? That
will 
export the whole database not just one table,  and leave you with a nice
text 
file that you can edit and remove things from leaving you with a nice
clean 
set of user data that can be reloaded over a freshly installed system,
making 
sure of course that you are using the same versions of the table
structures.

Regards
Rob


On Friday 22 August 2003 17:31, The Emilsons wrote:
> Obviously my request failed to get noticed,!!
> Damn it all!!
> I have had nothing but problems with this app, even after everything
Ive
> been through, I decided to give it another chance, something corrupted
> my app sessions table to the point nothing was readable, So I backed
up
> the database and reinstalled, well damn it !%&%^&
> the back up failed because it only recorded up to the app sessions
> database, so here I am once again looking at a fresh install with no
> means of restoring my data.’
>
> This is has got to be one of the poorest examples of support, I must
> have to be commercial to get anywhere,
> The last email from your users was sent after mine and no one received
> my plea for help, so I tried the common sense and reinstalled the apps
> with the intentions of inserting the data, but as I said above even
the
> data was corrupt.
>
> My guess is tho, you will receive this email, that’s because  I used a
> reply to all from someone else’s posting, obviously If I email the
group
> direct it doesn’t happen
>
> No offense guys but this is going nowhere fast
>
> Signed :
> “really tired of believing in open source, guess Microsoft is right
> after all“
>
>
>
>
>
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