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Re: [Phpgroupware-users] Trouble Ticket System problem


From: Dave Hall
Subject: Re: [Phpgroupware-users] Trouble Ticket System problem
Date: Fri, 29 Jul 2005 12:01:21 +1000

On Thu, 2005-07-28 at 11:33 -0500, Chris Weiss wrote:
> why would it be up to tts?  it should be using the phpgwapi send mail
> class, if it's not then it needs fixed... except it unsupported for
> reasons just like this.
> 

I would argue that the api needs a account->get_email_address method
which gets the user's email address.  First it should check for a linked
contact and see if there is an email address there, if so use it, if not
move on to the various email apps.

Cheers

Dave

> 
> On 7/28/05, Brian Johnson <address@hidden> wrote:
> > TTS likely isn't smart enough to check the email app info
> > 
> > Do you have an email account that is the same as the phpgw username on that
> > server?
> > 
> > It's odd that it seems to be passing no user name at all through
> > 
> > 
> > 
> > Adam Kennedy (address@hidden) wrote:
> > >
> > > -----BEGIN PGP SIGNED MESSAGE-----
> > > Hash: SHA1
> > >
> > > Whenever the TTS tries to send an email, I get an error of:
> > >
> > > Your message could not be sent!
> > > The mail server returned:
> > > err_code: '501';
> > > err_msg: 'Bad address syntax ';
> > > err_desc: ''.
> > >
> > > To go back to the tts index, click here
> > >
> > >
> > >
> > > I threw Postfix into debug mode, and made another ticket. This is the
> > > output from postfix.
> > >
> > >
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: connect from 
> > > localhost[127.0.0.1]
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostname: localhost ~?
> > > 127.0.0.1/32
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostaddr: 127.0.0.1 ~?
> > > 127.0.0.1/32
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 220
> > > refs1.resc.k12.in.us ESMTP Postfix
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: HELO
> > > refs1.resc.k12.in.us
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 250
> > > refs1.resc.k12.in.us
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: MAIL
> > > FROM:<>
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: input: <>
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtpd_check_addr: addr=
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: result:
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: fsspace: .: block size 4096,
> > > blocks free 7216730
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtpd_check_size: blocks 4096
> > > avail 7216730 min_free 0 msg_size_limit 10240000
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 250 Ok
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: < localhost[127.0.0.1]: RCPT
> > > TO:<>
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: input: <>
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: warning: Illegal address
> > > syntax from localhost[127.0.0.1] in RCPT command:
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: extract_addr: result:
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: > localhost[127.0.0.1]: 501
> > > Bad address syntax
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: watchdog_pat: 0x8091d20
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: smtp_get: EOF
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostname: localhost ~?
> > > 127.0.0.1/32
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: match_hostaddr: 127.0.0.1 ~?
> > > 127.0.0.1/32
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: lost connection after RCPT
> > > from localhost[127.0.0.1]
> > > Jul 28 10:18:45 refs1 postfix/smtpd[2425]: disconnect from
> > > localhost[127.0.0.1]
> > >
> > >
> > > To me it looks like phpgroupware doesn't know the email address for my
> > > username. That's weird because I setup the mail module to have the site
> > > domain. Did I miss something somewhere?
> > >
> > > - --
> > > Northern Indiana ESC
> > > Adam Kennedy - address@hidden
> > > Linux Specialist / Network Administrator
> > > Phone: (574) 254-0111 x113
> > > Toll Free: 800-326-5642
> > > Fax: (574) 254-0148
> > > -----BEGIN PGP SIGNATURE-----
> > > Version: GnuPG v1.4.0 (GNU/Linux)
> > >
> > > iD8DBQFC6Pi/V72KWYU3lA0RArw+AJ0WPQIA+s3mrjS126n+sc+3ixkhbACfR+fo
> > > zEzxc2G/lJaApJIi1tJkd40=
> > > =qHPo
> > > -----END PGP SIGNATURE-----
> > >
> > >
> > > _______________________________________________
> > > Phpgroupware-users mailing list
> > > address@hidden
> > > http://lists.gnu.org/mailman/listinfo/phpgroupware-users
> > >
> > >
> > 
> > 
> > 
> > _______________________________________________
> > Phpgroupware-users mailing list
> > address@hidden
> > http://lists.gnu.org/mailman/listinfo/phpgroupware-users
> > 
> >
> 
> 
> _______________________________________________
> Phpgroupware-users mailing list
> address@hidden
> http://lists.gnu.org/mailman/listinfo/phpgroupware-users
-- 
Dave Hall (aka skwashd)
API Coordinator
phpGroupWare
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