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Re: [Ring] access Ring account without PIN


From: bill-auger
Subject: Re: [Ring] access Ring account without PIN
Date: Fri, 26 Oct 2018 11:15:50 -0400

i had a brief conversation with Dorina some months ago where i
suggested that the ring website should be much more clear about 
account creation/migration/restoration and the critical importance of
making backups before disaster hits

i have personally answered this question to users countless times -
i suggested this one particularly detailed email response[1]
as a starting point for topics to touch on for the website -
if this information is not made very clear 
on the website, this question will be asked again and again, always
after the user has permanently lost their account
and only then being told there is no remedy

other than the usual points about backup and restore, 
there are a few other points you could consider making more
clear on the website that most user do not understand - such as why
there are certain convenience features that ring will never have such as
offline messaging (no central server) and the ability to destroy your
account (indelible block-chain) - noting that these are not
short-comings of the program but describing why these are by design and
how they are instead desirable security and privacy features

in general, the ring website, could do more to emphasize it's strengths
in a clear way - any useful information on the site (the main page and
the about page) is stated only in developer-centric jargon language -
jargon terms like 'GPL', 'X.509', 'DHT', 'RSA/AES/DTLS/SRTP', 'ICE,
STUN/TURN, UPnP and NAT-PMP' mean absolutely nothing to the most typical
user; and serve mainly give the impression that the software is
complicated to use

in other words, there is currently nothing on the website to address the
most common non-technical visitor question: "why would i choose this
over skype?" - so today, the only reason most people would have for
installing ring would be if someone else asked them to, just: "cause i'm
using it" which is the very same reason they might install skype


[1]: https://lists.gnu.org/archive/html/ring/2018-01/msg00065.html



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