Re: [Savannah-hackers] Re: mailing list broken, access to the mail server, RT access, fencepost access

[Hugo Gayosso]

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Mathieu Roy <address@hidden> writes:

> > Currently savannah related bugs are handled via savannah's bug
> > tracking interface.  Only mail related tickets make it into the
> > sysadmin RT queue.  We should probably create a separate queue for
> > mail related issues, if the savannah hackers are interested in using
> > RT.  The current system of emailing RT and CCing savannah-hackers
> > means that, by default, savannah-hackers will not see correspondence
> > on a ticket.  We could change that behavior with a separate queue for
> > mail related tickets.  What do you think?
> 
> It would be nice to have a separate queue for mail related ticket with
> savannah-hackers in Cc.

I just want to raise a flag of caution when starting to use multiple
problem tracking systems.

Where I work we have this problem and sometimes it is ugly and
problems fall through the cracks.

By writing and following a few simple guidelines I think we will be
fine.  For example:

1) All GNU System Administration (including Savannah, WWW, etc)
   problems will be handled via RT.

2) All Savannah's users support and problem reporting will be handled
   via Savannah.


Or better, could we use just RT?  (i.e. interfacing savannah-hackers
support link with RT)


What do you think?

Greetings,
- -- 
Hugo Gayosso
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