[Savannah-help-public] Re: unsolved dominion ftp problem

[Sylvain Beucler]

Hi,

The web form you used to submit your request is a bug tracker, part of
the Savane software (http:/:gna.org/projects/savane).

People add comments to this tracker item via the web form, and get
mail notifications, along with a link to the tracker item webpage,
where they can reply and add new comments.

Using the tracker has numerous advantages, including the fact that I
can easily see which items are still opened and needs work.

You can see it in action by clicking on "Get Help" in the Savannah
menu, and check the current opened trackers item.

There is no mail interface to this tracker (yet); people should not
reply to mail notifications. That's why the mail is sent from
address@hidden

Now, since you replied by mail with mixed quoting/reply, it would have
been tedious for me to import your reply in the tracker and reply
there. Instead, I closed the tracker item and replied to your
mail. The issue is now discussed via the mailing list. I pointed you
to the reply you apparently did not receive in the archives.

Feel free to ask for precisions.

-- 
Sylvain

On Fri, Feb 04, 2005 at 02:08:14PM -0700, Mark Galassi wrote:
> 
>     Sylvain> I closed the tracker item explicitely noting the reason:
>     Sylvain> you replied directly via e-mail instead of using the
>     Sylvain> tracker.
> 
> I confess to be at a loss; there is probably a lot of savannah
> terminology that I don't understand -- I can certainly reply to your
> longer message, but I don't know what you mean by "using the tracker".
> 
> I originally sent you email using a web form pointed to on savannah.
> I got a reply by email, so I responded by email (some of the addresses
> your response included were bogus).
> 
> Then I get this note from you saying that I should use the tracker,
> bur then you say:
> 
>     Sylvain> Then I replied by mail:
>     Sylvain> 
> http://lists.gnu.org/archive/html/savannah-hackers/2005-02/msg00022.html
> 
> So I don't get it -- you say you reply by email, so should I use email
> or the tracker?  And what is the tracker anyway?  I did not start out
> using a tracker, so this catches me by surprise.
> 
> Could we just have an email conversation about these problems I am
> encountering?  I think they are partly due to the fact that a
> 15-year-old GNU project was transferred to savannah with a few hitches
> instead of starting from scratch on savannah.