compUSA

[James Solomon]

Dear Follow screwed tech,

After reading your letter about COMPUSA, I felt I should write you a letter 
of my own.

I started working at compusa in december of 98. I was hired as a Tech. They 
wanted to start me out at 8.25/hr, but after I pointed out the fact I had my 
A+ and my MCP in windows NT 4, they where GENEROUS to give me a .25 cent 
raise!!!

While working at the COMPUSA in California, I saw so many shift and store 
managers come and go it wasn't even funny. I never even bothered to learn 
there names after a while.

The KIDS they hired to staff that store KNEW NOTHING about computers or 
customer service. Every call that came into that store SOME HOW got sent 
back to the tech department. Don't get me wrong, these were challenging 
questions like "when do you open?", "Do you have this in stock?", "Is person 
X there?". I must have missed somewhere in the job application that I was 
not only suppose to fix EVERY DAMN THING THAT PLUGGED INTO A WALL OUTLET, 
but answer phones as well. forget the fact that I was the only Apple tech, 
and that we(The Tech department) would deliver and setup computers to anyone 
anywhere as long as they had bough an extra warranty. No kidding, I drove 
almost 65 miles ONE WAY to set up a computer and printer to a guy that lived 
in the hills above San diego. PLUS, I still had to make my numbers!! This 
store would do ANYTHING to meet its warranty numbers, INCLUDING selling 
computers at cost if customers would buy the gold or above warranties! from 
what I understand, this happened ALL the time.

Our so called "manager" was one of the BIGGEST (still is..he still works 
there) two-faced SOB I've ever worked for. He would tell you one thing, and 
the turn around and do another. Here's a few examples. My buddy got his A+ 
while working there. The store manager said he would give him a dollar 
raise. ok, good to go. After that, he went back and told the payroll 
department NOT to put it through!! We had a tech named Chris L, that worked 
there. He wasn't the fastest or best tech we had, but he sure was great with 
people and he really tried. He was told by Dave(the store manager) not to 
worry about his numbers. He was told to help at the front check in desk and 
he would be doing most of the D&I's.  Well The manager had the gull to write 
him up later cause his numbers we're not high enough!!.

I Also Had to go into these sunday-worth-nothing-but-shit meetings. My god 
what a waste of time!! I also got docked an hour on my pay if I didn't take 
lunch, even if I worked straight though. This happened ALL THE TIME. 
Overtime would also not make it on to the paychecks.

We had stock persons that would THROW monitors/ and other stock items  
around the store at night. They didn't care if things got broken, they would 
stock it anyway. The mangers we're told of this, said they KNEW it was going 
on, KNEW who was doing it, but never did anything about it.

Getting supplies and test software/hardware was also a pain. We had to use 
our own tools and software for crying out loud! Then they had the gull to 
accuses "someone" in the tech department for stealing!! Since we had to use 
our own stuff, we got damn near stripped search leaving the building every 
night!

Instead of cleaning up the store at night, we had managers open videogames 
from the sales floor, and load it on the display computers for the closing 
crew could play FPS games like quake 3!(true be told, I had fun doing 
that!)Then they would put the game(s) back on the sales floor.

After I quite Compusa, The manager told everyone he had fired me. Ya right, 
his only apple tech.I NEVER got a write up, EVERYONE of my reviews where 
great, my numbers averaged 20-25 touches A DAY, and I was (at the time I 
left)the 2nd highest paid tech in the REGION of southern california(I was 
averaging a .25 to .50 cent raise A MONTH)! Some months after I left, I 
found out he was still using my apple cert numbers to repair Apples under 
warranty. I called apple over that one =-)

I also know of another tech who has not worked there since december of 2001, 
but he's still on their books for they can use all his HP and compaq certs 
numbers. He can still buy parts at cost cause of this little under the table 
deal he has going on.


Customer service was the worst at that store also. We would have a store 
full of people, and 3 people on the floor. The techs got SO tired of being 
stopped when we went on the floor to grab a part, we started not wearing our 
compusa shirts.


There's more, but I'm sure you get the picture. I just thought I'd write and 
let you know you were not alone in your battle with the evil compusa stores. 
My regards!!

Hope you get what's yours,

James

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