Re: excuse me --> Ref #[1M5SL7eHjb0I5mu]

[announcement]

Hello,

Thank you for contacting NetZero.

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The NetZero Customer Support team is here to provide fast, easy and reliable 
ways for you to get answers to your questions regarding your NetZero service. 
If you have an issue to resolve, we offer several convenient support methods 
that allow you to get answers anytime, anywhere. From Web to Quick Help (our 
offline assistance tool) and e-mail to telephone support, choose the option 
that works best for you!


Web site Support
----------------

NetZero Help Center:
Visit our online technical support customer care knowledge base at the 
following link - http://www.netzero.com/support

My Account Section:
If you are a NetZero Platinum member, you can find answers to most of your 
Customer Service or Billing questions. You will also be able to view your 
billing history, change your credit card information, and check your service 
level any time of the day. Visit http://account.netzero.com


Automated E-mail Support
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Password Information
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If you have forgotten your password you can always reset it at the following 
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Offline assistance:
-------------------
Download NetZero Quick Help today!
Regardless of whether you are connected to the Internet, NetZero Quick Help, an 
offline help wizard, can guide you through the most common issues, step by 
step. Visit http://www.netzero.com/support/quickhelp/index.html to download 
this tool.


Live E-mail Assistance
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For personal e-mail assistance from our support team, fill out a support 
request at the following link - www.netzero.com/support/pat/

Note: Technical support is only available for Platinum members. 


Automated Telephone Support
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Call our automated support hotline at 1-800-586-6889 for answers to many common 
questions about using NetZero.

Note: This service requires a touch-tone telephone.


Telephone Technical Support
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If you prefer to speak to someone over the phone, you can get one-on-one, 
personal assistance by speaking to a NetZero Technical Support professional, 24 
hours a day, seven days a week. In the U.S.,call 877-912-5866. 

If you are in Canada, please visit the following link: 
http://www.netzero.com/support/canadian-phone.html

Note: A per-minute rate of $1.95 will apply. You must provide a valid credit 
card at the time of your call and all fees incurred will be charged to the card 
provided. You must be at least 18 years old or have a parent or guardian's 
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forward the message(s), including full headers, to address@hidden


Other security & abuse related queries
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problem.