tkgnats: sendpr doesn't choice responsible

[Jeffrey Liu]

Hi,

I'm working on setup tkgnats for my company.
There is a problem regarding to tksendpr and
hopefully someone can help me.

Problem: all the pr are sent to gnats-admin regardless catageories.

I checked tksendpr.tcl  (I don't know tcl/tk, but can understand the
script)
and found out that responsible is in suppressed_field, so that email
will be sent to default responsible (gnats-admin).

suppressed_field is not defined in GNATS's config file
but Responsible is in list.  Where it is defined?

I couldn't find script line to query for responsible according to
catagories.

The send-pr command line of gnats can send email to right responsible
according
to catagories.

Can you please help me to understand how this work? and show me
the work around/correct setup?

Thanks,

Jeffrey
jliu@auroranetic.com

This is version tkgnats-3.0.16 and was made by rickm@timshel on
Mon Jan 24 08:01:25 MST 2000

You are running /tools/gnu/bin/wish patchlevel 8.4a1.

AutoUpdateCheck         : 1
CategoryList            : IT-helpdesk IT-projects test design
ClassPerRow             : 7
ClassesFile             : {design-issue::Problem requiring a correction to 
design.} {doc-issue::Problem requiring a correction or improvement in 
documentation.} {support-request::An IT support problem or question.} 
{change-request::Suggested change in functionality.} {mistaken::Not a problem, 
bad PR submission.} {duplicate::Duplicate of another existing PR.}
ClassesList             : design-issue doc-issue support-request change-request 
mistaken duplicate
ConfidentialPerRow      : 2
CreateDefaultCategory   : IT-helpdesk
CreateDefaultClass      : design-issue
CreateDefaultConfidential: no
CreateDefaultPriority   : medium
CreateDefaultResponsible: gnats-admin
CreateDefaultSeverity   : non-critical
CreateDefaultState      : open
CurrentProgram          : tksendpr
DefaultDomainName       : auroranetics.com
DialogFont              : fixed
EditFieldBackground     : grey95
EmailAddr               : jliu@auroranetics.com
FieldAliases            : 
FieldAliasesReverse     : 
FocusStyle              : mouse
FullName                : Jeffrey Liu
GNATS_ACCESS            : local
GNATS_ACCESS_METHOD     : batch
GNATS_ADDR              : bugs
GNATS_BINDIR            : /usr/local/bin
GNATS_LIBEXECDIR        : /usr/local/libexec
GNATS_PORT              : 1529
GNATS_ROOT              : /projects/gnats
GNATS_SERVER            : 
GNATS_USER              : gnats
GNATS_Version           : 3.113
GroupName               : users
HOME                    : /home/jliu
HOSTNAME                : ws11.auroranetics.com
HelpFont                : 10x20
LogName                 : jliu
MailMethod              : smtp
Mailer                  : /usr/lib/sendmail -em -oi -t
MainMenu                :          
    set s [lindex [lsort [array names TkGnats server,*]] 0]
    set l [list $TkGnats($s)]
    set b s_[lindex [split $s ,] 1]
    button .top.n$b -relief raised -text "Send New Bug Report"  -command 
"TkGnats_exec {$TkGnats(WISHPATH)} $TkGnats(lib)/tksendpr.tcl  -server $l &; 
schedule_reap"
    pack .top.n$b -side top -fill x

MandatoryFields         : Class State Priority Severity Confidential Category 
Submitter-Id Originator Synopsis Description
MsMacroSet              : -ms
ORGANIZATION            : AuroraNetics Inc.
PriorityPerRow          : 3
Quarter                 : Quarter
QueryArrival-DateAbbreviation: Arr-Date
QueryCategoryAbbreviation: Category
QueryCategory_width     : 16
QueryClassAbbreviation  : Class
QueryClassAbbreviations : design-issue design doc-issue doc change-request chg 
support-request support mistaken mis duplicate dup
QueryClass_width        : 5
QueryClosed-DateAbbreviation: Clos-Date
QueryConfidentialAbbreviation: Conf
QueryConfidential_width : 4
QueryDate-RequiredAbbreviation: Date-Req
QueryKeywordsAbbreviation: Keywords
QueryKeywords_width     : 9
QueryLast-ModifiedAbbreviation: Last-Mod
QueryMode               : sql2
QueryOriginatorAbbreviation: Originator
QueryOriginator_width   : 10
QueryPriorityAbbreviation: Pri
QueryPriorityAbbreviations: high hi medium med low low
QueryPriority_width     : 8
QueryQuarterAbbreviation: Quarter
QueryQuarter_width      : 9
QueryReleaseAbbreviation: Release
QueryRelease_width      : 28
QueryResponsibleAbbreviation: Responsible
QueryResponsible_width  : 15
QuerySeverityAbbreviation: Sever
QuerySeverityAbbreviations: critical criti serious serio non-critical non-c
QuerySeverity_width     : 12
QuerySortMethod         : internal
QueryStateAbbreviation  : State
QueryState_width        : 9
QuerySubmitter-IdAbbreviation: Sub-Id
QuerySubmitter-Id_width : 8
QuerySynopsisAbbreviation: Synopsis
ReadOnlyBackground      : green
ReleaseBased            : 0
RequireAudit            : Responsible State Priority Severity Date-Required
RequireEmail            : Responsible State Priority Severity Date-Required
RequireReason           : Responsible State Priority Severity Date-Required
ResponsibleFile         : {gnats-admin: GNATS administrator:} {jliu:Jeffrey 
Liu:} 
ResponsibleInEditPr     : 1
ResponsibleInSendPr     : 1
ResponsibleList         : gnats-admin jliu
SERVER-ACKNOWLEDGE      : 1
SERVER-BDAY_END         : 18
SERVER-BDAY_START       : 9
SERVER-BWEEK_END        : 5
SERVER-BWEEK_START      : 1
SERVER-DEBUG_MODE       : 0
SERVER-DEFAULT_ORGANIZATION: AuroraNetics Inc.
SERVER-DEFAULT_RELEASE  : 1.0
SERVER-DEFAULT_SUBMITTER: AuroraNetics
SERVER-FIELD_ALIASES    : 
SERVER-GNATS_ADDR       : bugs
SERVER-GNATS_ADMIN      : gnats-admin
SERVER-GNATS_SITE       : AuroraNetics
SERVER-GNATS_USER       : gnats
SERVER-KEEP_RECEIVED_HEADERS: 1
SERVER-MANDATORY_FIELDS : 
Class,State,Priority,Severity,Confidential,Category,Submitter-Id,Originator,Synopsis,Description
SERVER-NOTIFY           : 1
SERVER-REQUIRE_AUDIT_TRAIL_EMAIL: 
Responsible,State,Priority,Severity,Date-Required
SERVER-REQUIRE_AUDIT_TRAIL_ENTRY: 
Responsible,State,Priority,Severity,Date-Required
SERVER-REQUIRE_AUDIT_TRAIL_REASON: 
Responsible,State,Priority,Severity,Date-Required
SERVER-SUBMITTER        : AuroraNetics
SERVER-SUPPRESSED_EDIT_FIELDS: 
SERVER-SUPPRESSED_FIELDS: 
SERVER-SUPPRESSED_SEND_FIELDS: 
State,Responsible,Release-Note,Unformatted,Audit-Trail
SMTP_PORT               : 25
SMTP_SERVER             : mail
SUBMITTER               : AuroraNetics
ServerInfo              : {Create/Query Problem Reports} {} {} bugs {} {}
SeverityPerRow          : 3
SiteServerDir           : /usr/local/share/tkgnats
StateInSendPr           : 1
StatePerRow             : 7
StatesFile              : {open::Default state for a new problem report.} 
{analyzed::Problem examined, understood; difficulty of solution estimated.} 
{suspended::No solution yet, work on it also suspended for the time being.} 
{fixed::Problem solved, now awaiting originator's reaction to fix.} 
{closed:closed:This PR no longer active; it is resolved or otherwise defunct.}
StatesList              : open analyzed suspended fixed closed
SubmitterList           : AuroraNetics unknown
SuppressedEditFields    : 
SuppressedEditFieldsUnless: 
SuppressedFields        : 
SuppressedSendFields    : State Responsible Release-Note Unformatted Audit-Trail
SuppressedSendFieldsUnless: {} {} {} {} {}
TKGNATSLIB              : /usr/local/share/tkgnats
TextFont                : fixed
TextWrap                : word
TkDialogFont            : -dt-interface user-medium-r-normal-m*-*-*-*-*-*-*-*-*
TkGnatsDocFile          : /usr/local/share/tkgnats/tkgnats.doc
TkGnatsDocTitle         : TkGnats Documentation
UpdateCheckTime         : 948726085
UserAccess              : unknown
UserDir                 : /home/jliu/.tkgnats
UserServerDir           : /home/jliu/.tkgnats
UserSubdir              : .tkgnats
WISHPATH                : /tools/gnu/bin/wish
asciiPreviewer          : xterm -e pico %s
asciiPrintSpooler       : fmt -s -75 | prt
delete_authorized       : 0
dialogfont              : dialogfont
dviPreviewer            : xdvi %s
dviPrintSpooler         : 
edit_authorized         : 1
first_multitext         : >Description
helpfont                : helpfont
latin1Previewer         : xterm -e pico %s
latin1PrintSpooler      : fmt -s -75 | prt
lib                     : /usr/local/share/tkgnats
mtextbackground         : #AE00B200C300
pr-edit                 : /usr/local/libexec/gnats/pr-edit
psPreviewer             : pageview %s
psPrintSpooler          : lpr 
query-pr                : /usr/local/bin/query-pr
reap_scheduled          : 0
textfont                : textfont
tkgnats_version         : This is version tkgnats-3.0.16 and was made by 
rickm@timshel on
Mon Jan 24 08:01:25 MST 2000
troffPreviewer          : xterm -e pico %s
troffPrintSpooler       : fmt -s -75 | prt