Re: Case ID:2615813

[na_modemsupport]

6/20/2002
 


Re: Email ID 2615813

Dear Sir/Madam,

Thank you for choosing U.S.Robotics.  

There was an error when receiving your last email.  The body of the message was 
blank.  We are unable to send or receive attachments so please send any 
information in text format.  Send the email again with the following 
information:

The modem Product ID Number and Serial Number, located on the back of the 
modem.  If you have difficulty finding the product number, please consult the 
following page for detailed instructions and some sample pictures:  
http://www.usr.com/support/product-code.asp
The type of computer you are using.
The operating system type and version (ex. windows 95, 98, 2000, etc.).
A detailed description of the issue you are experiencing, along with the text 
of any error messages that you receive.
Was the modem ever working, and if so, what has changed since it was?
If you are replying to a previous email to us, please leave all the text in the 
body of the email along with a Case ID number.

I would like to thank you for the opportunity to assist you.  Should you 
require further assistance with your U.S. Robotics product, please feel free to 
contact us again.  

Again, thank you for choosing U.S.Robotics.

Your feedback is important to us.  Please visit our web site at
http://www.usr.com/emailsupportfeedback in order to rate your support 
experience.


Sincerely,
David


-----Original Message----- 
From:address@hidden
Sent:20/06/02
Subject:AUTHORITY TO OPERATE THE EQUIPMENT.


(See attached file: README.DOC)