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Re: Futile bug reports?

From: David R. Linn
Subject: Re: Futile bug reports?
Date: Tue, 14 Aug 2001 11:09:41 -0500 (CDT)

>> The part I'm worried about is the burden on the maintainers to update
>> the bug-tracker's info about the bug status.  The interface doesn't
>> matter: it's mostly manual labor, one way or the other.
>> Without status being updated on a timely basis, there's not much sense
>> in setting up the bug-tracker, since our private mail archives are
>> already efficient means of saving the reports.

In my limited experience with trouble-tracking systems, you basically
need to change the work processes of everyone involved so that they
have some sort of vested interest in using the tracking system.  Worse
yet, you need 100% compliance/participation or those that initially
participate will come to resent the *extra* work that they, the participants,
are doing for "the common good", that the non-participants are *not*

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