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Re: Bug trackers
From: |
Manoj Srivastava |
Subject: |
Re: Bug trackers |
Date: |
Sat, 16 Feb 2008 10:12:53 -0600 |
User-agent: |
Gnus/5.110007 (No Gnus v0.7) Emacs/23.0.60 (gnu/linux) (x86_64-unknown-linux-gnu) |
On Sat, 16 Feb 2008 09:40:40 +0100, Tassilo Horn <address@hidden> said:
> Xavier Maillard <address@hidden> writes: Hi Xavier,
>> One of the best I know is debbugs.
> Another free one that can be fully controlled by email is RT [1].
> Featurewise it seems to outperform debbugs.
Could you elaborate? I use debbugs for Debian, and Request
Tracker for Work; and I must say I find debbugs far more useful.
RT does have things like deadlines and tracking time spent on bugs,
useful for billing and Gantt chart tracking, but rarely gets used
because of the fact that most of these features are only accessible
through the web interface, not email. Also, we have had issues with
creating new reports using just email (the nice features of admin-CC
and CC, comments, and responses, need the web interface to set up).
I also wonder about how many of the features of RT (a help desk
oriented system, where you have "customers" with limited rights and
visibility, and "staff" with additional rights, and the whole elaborate
rights management infrastructure) are really important for a project
like Emacs.
I think RT has none of the version tracking bits of debbugs, or
dependencies, blocking bugs, priorities, user defined classifications
and reports, and even much of a SOAP interface like debbugs does.
Having used debbugs for its entire lifetime, and having been a
RT admin now for three years, I must say that I do not agree that RT
outperforms.
manoj
--
I did this 'cause Linux gives me a woody. It doesn't generate
revenue. (Dave '-ddt->` Taylor, announcing DOOM for Linux)
Manoj Srivastava <address@hidden> <http://www.golden-gryphon.com/>
1024D/BF24424C print 4966 F272 D093 B493 410B 924B 21BA DABB BF24 424C
- Re: Bug trackers, Don Armstrong, 2008/02/18
- Re: Bug trackers, Richard Stallman, 2008/02/18
- Re: Bug trackers, Don Armstrong, 2008/02/18
- Re: Bug trackers, Richard Stallman, 2008/02/19
- Re: Bug trackers, Jason Rumney, 2008/02/19
- Re: Bug trackers, Karl Fogel, 2008/02/19
- Re: Bug trackers, Xavier Maillard, 2008/02/20
- Re: Bug trackers, Richard Stallman, 2008/02/21
- Re: Bug trackers, Xavier Maillard, 2008/02/22