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Re: bug tracker woes/misunderstanding

From: Eli Zaretskii
Subject: Re: bug tracker woes/misunderstanding
Date: Fri, 13 May 2011 21:40:01 +0300

> From: "Drew Adams" <address@hidden>
> Cc: <address@hidden>, <address@hidden>, <address@hidden>
> Date: Fri, 13 May 2011 11:02:27 -0700
> > > Great.  Please add your explanation as doc, wherever the 
> > > bug tracker is documented (assuming this info is not already there).
> > 
> > It is already there (admin/notes/bugtracker):
> >
> > ** How do I reply to an existing bug report?
> >    Reply to address@hidden
> Nope, but thanks for playing, Eli.

Why am I not surprised?

> That does not include the info from Stephen's explanation.

Yes, it does, if you read it carefully.

> 1. Users _will_ hit `Reply' and `Reply All'.  And they will reply to direct
> replies to them from other users, i.e., mail that comes from other users and 
> not
> from the bug tracker.

And that is okay.  It works.

> It is not enough to tell users that they must always edit the recipient
> address@hidden, replacing it with <bugnb>@debbugs.gnu.org.  That is
> obviously not going to happen - including for users such as Eli Zaretskii.
> http://debbugs.gnu.org/cgi/bugreport.cgi?bug=8653#26

Users such as Eli Zaretskii know how to be careful about this.  So
they are allowed some leeway.  Users such as Drew Adams, who don't
always know what they are doing (or pretend they don't), should follow
the instructions to the letter.

> 2. Please add information about what kinds of editing of the Subject line are
> no-no's (at least in the case where the recipient is address@hidden).

No edits are allowed, period.

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