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RE: bug tracker woes/misunderstanding

From: Drew Adams
Subject: RE: bug tracker woes/misunderstanding
Date: Fri, 13 May 2011 12:11:28 -0700

> > 2. Please add information about what kinds of editing of 
> > the Subject line are no-no's (at least in the case where the
> > recipient is address@hidden).
> No edits are allowed, period.

Really?  I don't think so.  Unless by "allowed" you mean something other than
"will work".  Are you saying that _any_ editing of the Subject line will cause
the message not to be handled correctly?

If that is the case, then please say so in the help.  Perhaps something like:

 "This bug tracker is so fragile that if you edit the Subject
  line at all then your message will not be handled correctly."

(Again, this is for the case where the recipient is address@hidden)

You might want to substitute something else for "fragile", if that is too
sensitive.  "Mickey Mouse", perhaps?

> Users such as Eli Zaretskii know how to be careful about this.  So
> they are allowed some leeway.  Users such as Drew Adams, who don't
> always know what they are doing (or pretend they don't), should follow
> the instructions to the letter.

Then please add something about how the above is not really true, that advanced
users can carefully edit the Subject line.  Perhaps something like this:

 "Actually, this is true only for uninitiated users such as
  Drew Adams, who don't know what they're doing.  If you think
  you can be careful about editing the Subject line and you
  would like to know how and be allowed leeway to do so, then
  please contact Eli Zaretskii."

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