Re: Basic questions about the triage process

[Andrew Hyatt]

Lars Ingebrigtsen <address@hidden> writes:

> Andrew Hyatt <address@hidden> writes:
>
>> Great, thanks for the replies. I've started, and I'm going to start to
>> mark the ones I can't reproduce as "doneunreproducable".
>
> Well, even though you can't reproduce the bug doesn't mean that it
> necessarily isn't a valid bug -- there may be steps necessary that the
> bug reporter hasn't mentioned fully.
>
> I usually mark bugs as "unreproducible" and then send an email to the
> reporter asking whether it's gone away.  If the reporter doesn't respond
> within a reasonable amount of time, then it's fine to close the bug.

That sounds like a good idea for bugs of reasonable recentness. I'm
going through old bugs that are years old now. To me, it feels a bit
awkward to suddenly ask people to confirm anything after years have
passed - just closing seems like a more reasonable approach to me. But
I'll follow your advice for bugs in the last year. If you feel strongly
that time elapsed shouldn't matter, though, I'm happy to do it your way
all the time.

Also, I'm assuming that the bug can always be re-opened if necessary.
Maybe that isn't the case.