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RE: Basic questions about the triage process

From: Drew Adams
Subject: RE: Basic questions about the triage process
Date: Tue, 29 Dec 2015 09:50:30 -0800 (PST)

> > To me, it feels a bit
> > awkward to suddenly ask people to confirm anything after years have
> > passed - just closing seems like a more reasonable approach to me.
> As a reporter, I can assure you that I feel exactly the other way
> around. It takes time to write good bugreports, and if they languish for
> several years only to eventually get closed because they "seem to have
> been fixed" makes me angry.
> I consider a polite "I tried to reproduce it
> but failed, could you confirm that this is fixed for you as well?" to be
> much more respectful of my time and contribution.

100% agreement.  Users who write bug reports are helping.
Even more important: they are actively _trying_ to help.

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