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Re: Basic questions about the triage process

From: Andrew Hyatt
Subject: Re: Basic questions about the triage process
Date: Tue, 29 Dec 2015 18:36:20 -0500
User-agent: Gnus/5.13 (Gnus v5.13) Emacs/24.4 (darwin)

Sounds like there's some widespread feeling that we should ask first
regardless of how much time has passed. The difference seems a bit minor
to me (the real issue is the languishing of bugs, I think), because the
only difference is whether we close before the email or after waiting
for a response. But I'll just ask first, give people a few weeks to
respond, and then close the bug if there's no response.

FWIW, on the bugs I looked at yesterday, a few bounced from the
reporter's email, so I'll just close them immediately if that happens.

Drew Adams <address@hidden> writes:

>> > To me, it feels a bit
>> > awkward to suddenly ask people to confirm anything after years have
>> > passed - just closing seems like a more reasonable approach to me.
>> As a reporter, I can assure you that I feel exactly the other way
>> around. It takes time to write good bugreports, and if they languish for
>> several years only to eventually get closed because they "seem to have
>> been fixed" makes me angry.
>> I consider a polite "I tried to reproduce it
>> but failed, could you confirm that this is fixed for you as well?" to be
>> much more respectful of my time and contribution.
> 100% agreement.  Users who write bug reports are helping.
> Even more important: they are actively _trying_ to help.

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