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RE: how to get initial-respone-to-submitter work?

From: Hollerer Franz
Subject: RE: how to get initial-respone-to-submitter work?
Date: Thu, 31 May 2007 14:43:57 +0200

solved. "pending" must be the first entry in the file categories.

-----Original Message-----
From: Hollerer Franz 
Sent: Thursday, May 31, 2007 11:09 AM
To: address@hidden
Subject: Q: how to get initial-respone-to-submitter work?


I would like to use gnats (gnatsd 4.1.0) but I have some problems to get
initial-respone-to-submitter and initial-pr-notification to work.

send-submitter-ack is set to true and I did not modify the defaults in
dbconfig. I created a category gnatstest to tests gnats. If I create a
bug report in this category I did not get an acknowledge and not
notification that I am in charge. Only gnats-admin (which is set to my
e-mail address) gets the mail included below.

Any hints?

Best regards,

Franz Hollerer

From: address@hidden
To: address@hidden
Reply-To: address@hidden
Subject: gnatstest/9: test7 (pending)

>Number:         9
>Category:       gnatstest
>Synopsis:       test7
>Confidential:   yes
>Severity:       critical
>Priority:       high
>Responsible:    gnats-admin
>State:          open
>Class:          sw-bug
>Submitter-Id:   IMS
>Arrival-Date:   Thu May 31 09:10:15 +0200 2007
>Originator:     address@hidden

Franz Hollerer
IMS Nanofabrication AG
Pattern Generation Control 
Austria, 1020 Wien, Schreygasse 3
Phone: +43 1 2144894-56
Fax:   +43 1 2144894-99

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