Re: [Ring] recover PIN

[Simon Désaulniers]

Hi Pedro,

> 1) I open the app on Android and get the screen
>  a) Link this device to an account
>  b) Create a ring account

This behavior is a sign that Ring doesn't find your account since it's not
brining your contacts list. It seems to me that between (i) and (ii), you may
have lost your account for some reason. If you can reproduce this, we would like
to know how. Then, you could file a bug[1].

> 2a) I would like to Link this device to an account - because I want to
> continue using my previous account/username 'pedrosilva'
>  - app asks me for the Password and 'Enter PIN'
>  - I know the password for my username 'pedrosilva' but I don't have any
>  PIN (it's random, I don't have to save it so why am I being asked about
>  it?)

According to what I said above, what you're explaining is an expected behavior,
i.e your account is lost, therefor your username also.

> (it's random, I don't have to save it so why am I being asked about
>  it?)

You're being asked for a PIN because you selected the option to "link a device
with an EXISTING account", but since you lost your account somehow, your account
doesn't exist because accounts *only* exist on devices you configured. There are
no central server for saving you accounts because Ring is distributed by design.

The only thing to do is to create another account. As soon as you have done
this, if you want to secure your account a bit more, I recommend you use another
device (your desktop, tablet, etc.) to link them to your account so that
together, your devices prevent your account from vanishing somehow. You can
refer to the GNU/Linux tutorial[2].

I hope this helps.

Regards,


[1]: https://tuleap.ring.cx/projects/ring/
[2]: https://ring.cx/en/tutorials/gnu-linux#RingID

On Thu, Jan 12, 2017 at 09:55:26PM +0100, Pedro Silva wrote:
> Hi Simon,
> 
> Appreciate your response.
> 
> - performed steps i and ii on the same device - android
> - didn't unistall app in between, the app simply kind of reseted itself
> and started to ask me to create a new account again
> 
> - something doesn't make sense on your statement "The PIN is always
> random and is generated each time you want to link a new device to your
> account. Therefor, you never have to save the PIN for later use" because
> now:
> 
> 1) I open the app on Android and get the screen
>  a) Link this device to an account
>  b) Create a ring account
> 
> 2a) I would like to Link this device to an account - because I want to
> continue using my previous account/username 'pedrosilva'
>  - app asks me for the Password and 'Enter PIN'
>  - I know the password for my username 'pedrosilva' but I don't have any
>  PIN (it's random, I don't have to save it so why am I being asked about
>  it?)
> 
> 2b) if I select Create a ring account
>  - app asks me to choose a new public username - which of course doesn't
>  let me use again 'pedrosilva' - username already taken
> 
> 
> So my question: how do I continue using my account/username/password on
> this same device without a PIN?
> 
> Best,
> Pedro
> 
> 
> On Thu, 12 Jan 2017, at 20:31, Simon Désaulniers wrote:
> > Greetings Pedro,
> > 
> > (i)
> > 
> > > I installed the app on Android, defined an username "PedroSilva" and a
> > > password but didn't save the pin.
> > 
> > (ii)
> > 
> > > Later on, the app started to ask me again to login or create an account.
> > 
> > Have you performed steps (i) and (ii) on a same device ? In between step
> > (i) and
> > step (ii), have you uninstalled the app ?
> > 
> > > I cannot login anymore because I don't know the PIN and there is no
> > > option to login with the username/password.
> > 
> > It sems you are using a new device and you are trying to *link* it to
> > your
> > existing account.
> > 
> > > but didn't save the pin.
> > 
> > The PIN is always random and is generated each time you want to link a
> > new
> > device to your account. Therefor, you never have to save the PIN for
> > later use.
> > 
> > > So my question is: how or where do I recover the PIN using the username
> > > and password?
> > 
> > To link a new device to your account, you *need* another device having
> > access to
> > the internet which will generate the PIN for the second device. You then
> > use
> > that PIN in pair with your password on the second device to complete the
> > process.
> > 
> > Regards,
> > 
> > On Thu, Jan 12, 2017 at 09:26:05AM +0100, Pedro Silva wrote:
> > > Hello,
> > > 
> > > 
> > > 
> > > I installed the app on Android, defined an username "PedroSilva" and a
> > > password but didn't save the pin.
> > > Later on, the app started to ask me again to login or create an account.
> > > I cannot login anymore because I don't know the PIN and there is no
> > > option to login with the username/password.
> > > 
> > > 
> > > So my question is: how or where do I recover the PIN using the username
> > > and password?
> > > 
> > > 
> > > Thanks,
> > > 
> > > Pedro
> > 
> > -- 
> > Simon Désaulniers
> > address@hidden
> > ring:d92721cd88395f7c4953004cde769c4976cbe82c
> > Email had 1 attachment:
> > + signature.asc
> >   1k (application/pgp-signature)

-- 
Simon Désaulniers
address@hidden
ring:d92721cd88395f7c4953004cde769c4976cbe82c

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