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Gmail and quotes


From: James Harkins
Subject: Gmail and quotes
Date: Thu, 14 Nov 2013 08:31:25 +0800

From David K.:

> Gmail's default setting is _not_ to secretly append all of an old
posting to your new mail.

Actually, the default behavior in gmail's web interface is very close to appending the quote secretly. It used to show the quote, but now "reply" gives you an almost completely empty frame for the message body, with a small "..." icon at the bottom left. The user has to remember to click on this button in order to edit the quoted text.

This interface "improvement" also effectively enforces top-posting: it takes extra effort to post replies in the middle of quotes (like a conversation) and most people don't care. For that matter, most people don't even know what top-posting is... they just do it because gmail, Outlook etc put the cursor at the top for them and "Microsoft knows better than I do" (rolling eyes heavenward).

Unfortunately, this will only get worse. The trend is to make computers seem easier to use, not by preventing users from making mistakes, but by hiding mistakes from users.

hjh


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