Re: [Phpgroupware-developers] Conceptually Incorrect Icons + new CRM navigation + ACL extension questions

[Peter]

Great if you include Trouble Tickets.

One really good thing would be to select a customer, person or company, from 
addbook then browse at all the 
information about them in projects, time sheets, and trouble tickets. When you 
see a pattern about an application or 
some other identifiable unit of work not currently defined as a project, start 
a project and connect in all the related items.

You might find a customer placed many complaints about slow response times on 
one application and decide to 
upgrade the server running the application. It would be nice to select all the 
complaints of slow service for that 
application and link them to the server upgrade so they could all be closed at 
the same time.

Peter

>On Sun, May 05, 2002 at 11:00:51AM -0700, Brad Sturgill wrote:
>> Workflow for CRM functionality:
>> 
>> On a different subject, I have been working on creating additional workflow
>> navigation that allows my users to take advantage of addressbook, projects
>> and infolog in a CRM like manner.  While the basic functionality is already
>> there, I have been tying them together so that it is easier to navigate from
>> one app to the other without having to select the menu options and
>> re-identify who/what I was working on.  Again, my risk is that I will have a
>> bigger challenge when upgrading.  So... is anybody else interested in this
>> type of functionality?  Would the developers of these three apps be
>