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Re: [Qemu-devel] Norton Ghost crashes with page fault for me too.

From: Henrik Nordstrom
Subject: Re: [Qemu-devel] Norton Ghost crashes with page fault for me too.
Date: Wed, 15 Jun 2005 15:20:15 +0200 (CEST)

On Tue, 14 Jun 2005 address@hidden wrote:

But it gets more than a little darn frustrating when you are enthused about
the project, you try to help the devlopers and project by deliberately doing
the testing to find bugs and problems, you report the bugs and problems.....
And nothing happens.

Not an acknowledgement.  Not a fix.  Nothing.

Not that week.  Not that month.  Not the next month.  Basically, the effort
you deliberately put into finding bugs and reporting the bugs has

This I buy. But I am not that convinced a bug reporting tool automatically helps the situation.

A (open) bug reporting tool is only meaningful if there is developer resources to keep active track of the open bugs. If there isn't developer resources to actively monitor and work with the bug reporting tool the bugs just accumulate to the point that the reports looses their value. This can be seen in quite many of the projects on savanna where the number of bug reports is huge, and noone actively manages them so you don't really know if a bug still exists or if it will get acted upon.. but it is true that the reports doesn't get lost and sometimes it actually results in the bug being fixed years later provided the bug report has the relevant information to identify the problem.

But from experience being the Squid HTTP Proxy release maintainer on an estimate about 20-30% of my time is spent on monitoring bug reports which doesn't really get anywhere (usually the reporter never comes back with requested additional information, or the problem is an old problen fixed in the current version). Another 20% is spent on invalid bug reports (configuration errors, bad builds, incorrect patching, not Squid being the cause to the problems etc). Levaing about 50% of my available time for real bug reports and development. While we do have (and use) a bug tracking tool most of the important bugs is discovered either from mailinglist discussions or internal testing. The perhaps most important benefit we have from the bug reporting tools is as a scratchpad for preleminary versions of the patches and to track forward porting of patches from the stable version to the development version.


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