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Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]

From: Alan Mackenzie
Subject: Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]
Date: Sun, 17 Nov 2019 19:25:58 +0000
User-agent: Mutt/1.10.1 (2018-07-13)

Hello, Óscar.

On Sun, Nov 17, 2019 at 20:07:12 +0100, Óscar Fuentes wrote:
> Eli Zaretskii <address@hidden> writes:

> >> Debbugs is a non-starter for any project that expects interaction with
> >> its user base.

> > A bug tracker should first and foremost help those who work on
> > triaging and fixing bugs.

> I disagree with you on this. A user-facing bug tracker must be welcoming
> to users, otherwise you will miss many of those bugs.

> > I have experience with 3 other issue
> > tracking systems, and none of them is significantly better in this
> > aspect; some are worse.

> Maybe we should consider some of those which are not "significantly
> better" at triaging and fixing bugs but are much better at interfacing
> with end users and occasional contributors?

What could be easier than M-x report-emacs-bug or just sending an email
to address@hidden?

I run Gentoo, and for many days now a package won't build, and I want to
report it as a bug.  But I just can't face the hassle of opening
Firefox, looking up Gentoo's bugzilla address, logging on to it with a
password I've got written down somewhere, filling in numerous fields on
a screen, many of which are not relevant (but they're compulsory), then
having to return to it in order to respond to responses.  It's just too
much work.  I suppose I'll get around to it some time.

That's not to say debbugs is perfect.  But for me, it beats bugzilla and
other Web browser based trackers handsomely.

Alan Mackenzie (Nuremberg, Germany).

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