Re: [Linphone-developers] Linphone's audio corrupted by iCUE program

[Peio Rigaux]

Hello.

You could try multiple things to sort this out.

Did you try re-installing completely Linphone after installing iCUE ?

I have seen several forums speaking about sound issues that might be caused by iCUE.

Maybe you can also try to uninstall/stop iCUE after setting up the sound ?

If none of this works, or if you want further digging, we would need to have your Linphone app logs (with account information filtered if needed), to have more information about audio playback.

Regards,

Peio Rigaux
Junior DevOps Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 09/11/2022 à 19:58, Lord Alabast a écrit :

Good Day,

I use Linphone every day for work, and recently my headset went caput. I bought a Corsair HS80 RGB Wireless Headset to replace the old one, but quickly ran into issues. There were several settings, such as microphone volume, which could only be changed by downloading the iCUE program and accessing the settings there.

I got approval from my work's IT to download the application, and those settings have been fixed, but for some reason downloading iCUE has corrupted all audio in Linphone. The test ringer makes a terrible shrill noise, and callers cannot be understood. The headphones do not have such corrupted audio anywhere outside of Linphone, the Microphone works perfectly within Linphone still, and Linphone still plays audio correctly through any source except the Headphones.

I feel like I've done everything I can--made sure both the Headphones, iCUE, and Linphone are fully updated, fiddled with settings to try to correct the error. Nothing is working.

Corsair's a fairly popular company, from what I understand, so is there anything that can be done to fix the audio corruption?

Thank you.

Regards,

Nathaniel

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