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Re: [Phpgroupware-developers] Usefull addons ?

From: M . vanDorp
Subject: Re: [Phpgroupware-developers] Usefull addons ?
Date: Sun, 30 Dec 2001 18:40:15 +0100 (CET)

On 30 Dec, Joel Webb wrote:
> This sounds like a great idea. The TTS has needed a revamping. I would 
> suggest that
> emailing the customer on every change of the ticket be an option. Sometimes 
> you have
> to talk about the customer on the trouble ticket, and the customer might not 
> like it
> (ie: user error). How many user errors calls does Support get at a NOC?? 
> Probably
> quite a few.
> Other than that your stuff sounds like it would work. Have you set yourself 
> up an
> account with sourceforge??

I have an account at sourceforge, why?

The stuff I was talking about, is a wish list. I haven't started yet!

Lars has the email gateway to TTS in his next release, he wrote in an
earlier mail. As I wrote in my previous mail, I'm not very familiar
with the phpgroupware API, so ME writing this stuff will take some



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