AW: No PRs in gants-queue when i send PR from tkgnats

[Mostafa Essaadi]

Hi Rick,

we use the versions: gnats-3.113 and tkgnats-3.0.16
Since july 2001 we used gnats without problem so we could create 100 PRs.
The TkGnats send-pr window shows: bugs

/etc/aliases file:
###################
# Following alias is required by the mail protocol, RFC 822

MAILER-DAEMON: postmaster

# Set it to the address of a HUMAN who deals with this system's mail
problems.
Postmaster: root

# This address should point to the address of the person in charge to
# administrating GNATS:

gnats-admin: messaadi

# This alias should redirect incoming mail via a pipe to the program
'queue-pr -q':

bugs: "| /usr/local/libexec/gnats/queue-pr -q"
steria-gnats: bugs

# Alias for mailer daemon; returned messages from our MAILER-DAEMON
# should be routed to our local Postmaster.
MAILER-DAEMON: postmaster

# Aliases to handle mail to programs or files, eg news or vacation
# decode: "|/usr/bin/uudecode"
nobody: /dev/null

# Sample aliases:

# Alias for distribution list, members specified here:
#staff:mosher,sam,ecc,mckusick,sklower,olson,rwh@ernie


staff:
mlemoall,messaadi,meyambea,rkriesch,jczante,jmendama,hfriedr,erenaud,fberns,
agename,tschroet,mplenk,wbackhau,mschmett


# Alias for distribution list, members specified elsewhere:
#keyboards: :include:/usr/jfarrell/keyboards.list

localusers:   :include:/etc/localusers.mail

# Alias for a person, so they can receive mail by several names:

# copy of each incoming Problem Report to a log

bug-q: "| /usr/local/libexec/gnats/queue-pr -q"
bug-log:  /usr/local/share/gnats/gnats-db/gnats-adm/bugs.log
bugs:     bug-q, bug-log


# query the database by mail.

query-pr: "| /usr/local/libexec/gnats/mail-query"

End
####################################################################
Help/ViewConfigurationVariables: as attachement

Thanks Rick
I wait for answer...

On Thu, 18 Oct 2001, Mostafa Essaadi wrote:

> hello,
>
> I have created one PR from Tkgnats and i sent it succesfully to Gnats-DB.
> The Problem is that this PR didn't arrive  on the qnats-queue file of
gnats.
> I've checked all configuration's files, is OK.
> At July 2001 we have started with gnats in the office without problem, we
> have created over 100 PRs.
> I think it's problem with "queue-pr" file
> Can somone help me to find the error?

What version of GNATS and TkGnats do you have?

How did you submit the first 100 PRs?

The TkGnats send-pr window shows the email address of your gnats server in
the window title bar. What does it show?

Please post your /etc/aliases file showing the aliases that you added for
gnats.

Also send the contents of the Help/ViewConfigurationVariables window from
the send-pr window.

...RickM...

Help_ViewConfigurationVariables.txt
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