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Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]


From: Dmitry Gutov
Subject: Re: "If you're still seeing problems, please reopen." [Was: bug#25148:]
Date: Sun, 17 Nov 2019 20:15:22 +0200
User-agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.9.0

On 17.11.2019 20:09, Lars Ingebrigtsen wrote:
Users don't need to do any of that -- they just send and email

They don't know that. And a certain percentage *will* be too shy to do anything for fear of bothering anybody.

Some other percentage will spend 10 minutes googling "how to freaking close a Debbugs bug report", then do that, and then do that again several months later (if they don't open/close bugs here often). I am/was like that myself.

There's nothing friendly about that process, by modern standards.



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