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Re: LYNX-DEV Lynx service desk

From: nemo/Joel N. Weber II
Subject: Re: LYNX-DEV Lynx service desk
Date: Sat, 1 Mar 1997 14:54:52 -0500 (EST)

   Date: Sat, 01 Mar 1997 11:08:16 EST
   From: Jonathan Sergent <address@hidden>

   I don't know that
   "manual review" is needed if the message which is sent back includes 
   instructions for contacting the mailing list, but emphasizing that 
   most questions can be answered by reading (and re-reading) the online 
   help or the quasi-FAQ-lists.

Please be careful to make sure that if people actually want to reach
a human being they can without too much trouble.  I remember the
unpleaseant experience I had trying to send mail to W3C complaining
about a page which said the MIME type for PNG images was image/jpeg
As I recall, I sent a message to some generic address like address@hidden,
and got a generic FAQ back that didn't help me at all.  It told me to
contact address@hidden or something like that.

It would be very good if the autoresponder quotes what the person wrote.
W3C's autoresponder didn't do that, contributing to my frustration.

As I recall, I could send mail but not or vice
versa.  Very irritating.

If it's manageable, people would probably appreciate if every message
is screened, and where the FAQ doesn't take care of it, the human
being should actively deal with it.

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