Are you open sourcing free software? The focus of open source is remarkable in many ways and may not be competable - this is where free software and open source software ideally is alike .. but, obviously not with the same focus.
Your post here is tangential to some speculations I have had on this - specifically that software solutions on their own terms may be praiseworthy, but that there are so many of them.
Since you also raise the issue of an FAQ I think it is ok for me to add in this perspective here.