Re: [Phpgroupware-developers] Usefull addons ?

[Chris Weiss]

Maybe I just don't get this email submision thing because I've never used
one, but it seems to me that email is way to free form and prone to error to
be of any reliable use at all for for a human giving input to a machine.
Emails get mangled all the time by virus filters, content filters, strickt
rfc mail proxies, Joe Morron pressing enter to many times, HTML emails, RTF
emails, charset of the day issues and so on.  Seem to me that it defeats the
purpose of normalised, validated data and makes the system less usable.  And
with a bookmark to the data entry page, I don't see how it makes it less
accessable.

----- Original Message -----
From: "Michael Dean" <address@hidden>
To: <address@hidden>
Sent: Sunday, December 30, 2001 12:59 PM
Subject: Re: [Phpgroupware-developers] Usefull addons ?


> I have to disagree here.  XML-RPC is not a replacement for e-mail
> submission of tickets from clients.  This would require the client
> either use a web interface or an XML-RPC enabled client for TTS.  It
> defeats the purpose of the gateway and makes the system less accessible.
>
> I completed an e-mail gateway for DCL last month (since robk was
> evaluating DCL/phpGW vs. RT/some other CRM).  It actually has opened DCL
> up to more installations than previously possible since a lot of
> companies have it as a requirment.
>
> Mike
>
> On Sun, 2001-12-30 at 12:40, Dan Kuykendall (Seek3r) wrote:
> > address@hidden wrote:
> > >
> > >  Dear All
> > >
> > >  I came across phpgroupware a few months ago, and I'm impressed by its
> > >  capabilities. After testing it for a few months, I came up with some
> > >  usefull additions (mainly to TTS).
> > >
> > >  1) Submitting TTS-tickets through email
> >
> > I dont really think this is that useful, since tickets can be submitted
> > via xml-rpc. The way things work in phpGW this would be hard to do in
> > email because we dont auto process things like that. In most cases that
> > I can think of, the xml-rpc interface would work best. For example, if
> > you want to have some form on your website for users to create
> > tickets... the script and turn around and use the xml-rpc interface
> > instead of generating the email.
>
>
>
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